Returns & Exchanges
We are committed to providing an exceptional audio experience, which is why we offer a 30-day money-back guarantee on all products purchased directly from our webshop. If you are not completely satisfied with your purchase, you may return your items in their original packaging for a full refund.
Initiate Your Return
Log in to your account or visit our online returns portal to enter your order number and email address to start the process.
Print Shipping Label
Once your request is approved, we will provide a prepaid shipping label and a Return Material Authorization (RMA) form to include in your package.
Pack Your Gear
Securely pack the Sennheiser products in their original retail packaging, including all cables, manuals, and accessories to ensure a smooth inspection.
Receive Your Refund
After our service center inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing